Returns & Exchanges

Return & Replacement Policy

At Slayage Hair Collection we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

From time to time, Slayage Hair Collection, at its sole discretion, may accept return of product(s) or portions of a product(s) with the exception of Wigs AND  Hair Care Products, under the following conditions.

 

• We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.

• The product(s) must be sent back to us in order to process the return.

  • If you purchased your product(s) online or over the phone, please contact Client Care at Customercare@slayagehaircollection.com. Client Care will send a pre-paid UPS label for your item(s) to be returned to our Corporate offices in Massachusetts. Please note Slayage Studioz Sanctuary cannot process an online or phone order return and Corporate cannot process a Boutique return.

• In return package please include all item(s) for return and your original invoice.

• Merchandise must be in original condition.

• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.

• Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.

• Bundle Deals cannot be separated into individual units to be return.

Once your item(s) have been received at our corporate office it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.

 

Replacements
There is a 30 Calendar Day product defect exchange policy which commences on the date of purchase. Clients who purchased online or over the phone should contact client care at Customercare@slayagehaircollection.com to notify them of their issue or concern. Clients who purchased at a Slayage studios Sanctuary should contact the salon where they made the purchase. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy

 

Wig Exchanges and Refunds:
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the peice must be returned with all original packaging and accompanied by your original receipt.

 

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

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Discounted Products

Returns are permitted on certain discounted products only. Any purchases made at promotional events, in-store events, and online at indiquehair.com using any of the following: Promotional (Promo) Codes, or any other discounting method provided by Slayage Hair Collection LLC may be returned within 30 calendar days from the date of purchase. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to a new order if applicable. For example if the sale was on any length of Pure Curly and the client wants to return it for another length of Pure Curly, they can get the sale price for on the new order. If they return the Pure Curly hair for Pure Straight, the discount will not apply. Any purchases made at trade shows or received as prizes or for compensatory purposes are not permitted. Sample sale Items are FINAL SALE they can not be returned for a refund.

 

Prizes and Compensation

Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Slayage Hair Collection department is also not eligible for return, replacement or exchange.

 

No sale is final until approved by Slayage Hair Collection . Slayage Hair Collection reserves the right to withhold approval at its sole discretion.

 

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